Information for Patients
Everything you need to know before your visit to the MSK Clinic.
Your First Appointment
Please arrive 10 minutes early to complete paperwork. Your initial consultation will last approximately 45-60 minutes and includes a thorough history and physical examination. Please bring any relevant medical records, imaging reports (X-rays, MRI), and a list of your current medications.
Referrals
A referral from your GP, physiotherapist, or another specialist is required. This provides valuable background information and ensures continuity of care. We see patients under ACC, insurance or privately. Please bring your claim number and details with your referral.
Fees & Payment
For ACC claims, treatment is usually covered with no surcharge. We are a Southern Cross affiliated provider, and depending on your policy, there are often no charges. Some procedures may require pre-approval. For private referrals, fees will be communicated when booking.
Our Approach
We believe in a holistic, evidence-based approach. Treatment plans are tailored to your needs and may include advice on exercise, lifestyle modifications, manual therapy, and targeted injections where appropriate. We work closely with local health professionals.
Frequently Asked Questions
Yes, a referral from your GP, physiotherapist, or another healthcare provider is required. This helps ensure appropriate and coordinated care.
You can be referred to us under a variety of funding streams, we have outlined those below:
ACC: If your condition is covered by an accepted ACC claim, your consultations are generally funded. Further procedures are often covered as well, though exceptions can occur. We will provide full cost details before you proceed.
Southern Cross: As an Affiliated Provider, we can bill Southern Cross directly. For most members, this means your policy will fully cover the consultation and required procedures without any payment needed from you.
Other Insurers: Coverage for consultations and procedures will vary based on your policy and you may need to gain prior approval from your insurer.
Self-Funding: If you are paying for your own treatment, please let us know ahead of time. We will inform you of the cost, and payment is required at the time of your appointment.
Your first appointment is our opportunity to understand you and your condition in order to create the most effective management plan for your circumstances.
We will begin with a comprehensive review of your history and a physical examination. Should your condition require it, we can arrange for further tests like an MRI or other imaging.
Treatment plans are tailored to your specific problem. They can range from expert advice and medication to advanced interventions such as therapeutic injections.
Your first visit will take approximately 45 to 60 minutes and includes a full history and physical examination.
Yes, we provide specialised care for both acute and chronic sports injuries across all activity levels.
